Tuesday, October 1, 2013

Greyhound bus made a mistake and won't correct it. How do I get it corrected?

Greyhound bus made a mistake and won't correct it. How do I get it corrected?
On September 26, 2009, I ordered a ticket from Greenville, NC to Santa Rosa, CA. After I was done, I received a ticket from Greenville, SC to Santa Rosa, CA. I checked my entry history and it even said Greenville, NC. Now, after many calls and emails, Greyhound has refused to give me a refund or to change the city (if I change it myself, it will cost me about 69 dollars more in addition to credit card charges for overdrawing and I can't refund it because it is a non-refundable ticket). Now my question is this: Is there any way to get my money back or convince them to correct it. It was their mistake and now I have a useless ticket and the only option that greyhound offered is to pay extra. Which means that if they make another mistake, I'd have to do it again, making more money for them and putting me deep into debt. Has anyone had prior experience to this sort of thing? I even submitted a complaint to BBB today. On September 26, 2009, I ordered a ticket from Greenville, NC to Santa Rosa, CA. After I was done, I received a ticket from Greenville, SC to Santa Rosa, CA. I checked my entry history and it even said Greenville, NC. Now, after many calls and emails, Greyhound has refused to give me a refund or to change the city (if I change it myself, it will cost me about 69 dollars more in addition to credit card charges for overdrawing and I can't refund it because it is a non-refundable ticket). Now my question is this: Is there any way to get my money back or convince them to correct it. It was their mistake and now I have a useless ticket and the only option that greyhound offered is to pay extra. Which means that if they make another mistake, I'd have to do it again, making more money for them and putting me deep into debt. Has anyone had prior experience to this sort of thing? I even submitted a complaint to BBB. They won't issue a ticket except from SC. Phone and Email not working. Ugh. Sorry, I thought it erased the original question. What I meant by ticket is the itinerary that you get. They won't even give the ticket unless I am in South Carolina-an entire state over. I called them via the phone from their site and email. They refused to do anything and even blamed me for causing the problem. I asked my bank and they said that without a receipt, I can't prove anything so they can't do anything about it, that Greyhound already has the money and I have to resolve this dispute with them.
Commuting - 3 Answers
Random Answers, Critics, Comments, Opinions :
1 :
checked my entry history and print it out show them the ticket and they can look it up as well and check just like you did depends on who you talk with is always someone above them non-refundable ticket its not what you wanted to pay for wasnt what you ordered Greyhound bus link call and complain
2 :
have you GONE INTO a station? and asked? perhaps you could still use the ticket from Greenville,NC they probaly would just rewrite the ticket but they got to SEE IT first by the way did you know greyhound is the worst way to travel but i think you are alreadying ffiguriong that out. too bad you didnt go to the station in greenville to buy the ticket in the first place!
3 :
First, call your credit card company and request a charge-back. Simply explain that the service you ordered was not delivered as promised. Your credit card company will then ask you to send in a written request for a chargeback. Just send in a one-paragraph explanation stating what you wrote here. Include a print-out of the itinerary, a list of people you called and dates/times. Greyhound "delivered" the wrong service and you don't have to pay for it. Second, buy a new ticket from Greenville, NC to Santa Rosa, CA. Go to a bus station if you can, or call 1.800.231.2222 and buy your ticket over the phone if you can. Clearly there was a problem with the on-line service. By your message I guess buying a new ticket might put you over your credit card limit. Don't worry. When the bill comes in just call the credit card company; explain that you requested a chargeback for the original ticket and that it was the purchase of a new ticket that put you over the limit. Ask them to reverse the overdraft charges. They will. Don't bother calling or writing to Greyhound anymore, they do not care about you but you bought your ticket with a credit card so you are protected.



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